{"id":74594,"date":"2026-03-01T19:43:59","date_gmt":"2026-03-01T17:43:59","guid":{"rendered":"https:\/\/armass.eu\/faq\/"},"modified":"2026-03-05T15:53:26","modified_gmt":"2026-03-05T13:53:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/armass.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"74594\" class=\"elementor elementor-74594 elementor-74431\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-c65564c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c65564c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ead336f\" data-id=\"ead336f\" data-element_type=\"column\" 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.armas-faq-wrap{padding:12px 12px}\n    .armas-faq-hero h1{font-size:26px}\n    .armas-faq-nav a{font-size:13px;padding:7px 9px;}\n    .armas-faq-card h2{padding:12px 12px}\n    .armas-faq-list{padding:12px 12px 12px 12px}\n    details.armas-faq-item summary{padding:11px 10px 11px 12px}\n    .armas-faq-answer{padding:13px 12px 14px 12px}\n    .armas-faq-actions{gap:8px}\n  }\n<\/style>\n\n<div class=\"armas-faq-wrap\">\n\n  <div class=\"armas-faq-hero\">\n    <h1>Frequently Asked Questions (FAQ)<\/h1>\n    <p>Here you will find short answers to the most common questions, as well as links to detailed information about delivery, payment, and ordering.<\/p>\n\n    <nav class=\"armas-faq-nav\" aria-label=\"FAQ sections\">\n      <a href=\"#uzticamiba\">\u2705 Trust<\/a>\n      <a href=\"#pasutisana\">\ud83d\uded2 Ordering<\/a>\n      <a href=\"#apmaksa\">\ud83d\udcb3 Payment<\/a>\n      <a href=\"#piegade\">\ud83d\ude9a Delivery<\/a>\n      <a href=\"#garantija\">\ud83d\udee1\ufe0f Warranty<\/a>\n      <a href=\"#pieejamiba\">\ud83d\udce6 Availability<\/a>\n      <a href=\"#kazani\">\ud83c\udf72 Kazans<\/a>\n      <a href=\"#b2b\">\ud83c\udfe2 B2B<\/a>\n      <a href=\"#akcijas\">\ud83c\udff7\ufe0f Deals<\/a>\n      <a href=\"#personalizacija\">\ud83d\udee0\ufe0f Services<\/a>\n      <a href=\"#atbalsts\">\ud83d\udcac Support<\/a>\n    <\/nav>\n  <\/div>\n\n  <div class=\"armas-faq-divider\">\n    <span class=\"armas-faq-divider-line\"><\/span>\n    <h2>\ud83e\uddfe Purchase, Delivery & Service<\/h2>\n    <span class=\"armas-faq-divider-line\"><\/span>\n  <\/div>\n\n  <!-- \u2705 TRUST -->\n  <section class=\"armas-faq-card\" id=\"uzticamiba\">\n    <h2>\u2705 Trust & Product Origin<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Are your products original?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          Yes. We sell original products from trusted manufacturers and suppliers. Part of our assortment includes traditional products from Uzbekistan (for example, kazans, knives, cookware), while the rest is selected based on quality, materials, and practical usage experience. We carefully curate our assortment, and before shipping we visually inspect every order and pack it securely.\n        <\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Is shopping on armass.eu safe?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          Yes, shopping is safe. ARMAS is a company with more than 30 years of experience, and we care a lot about our reputation. You can read customer reviews and check our website and social channels - we are open and operate transparently. Our company details and contacts are publicly available, and before purchasing you can always message or call us to clarify everything. We build and develop our brand long-term, so it\u2019s important to us that every order is handled correctly and every customer is satisfied.\n        <\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Why are your prices lower than in other stores? Is the quality worse?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n     A lower price often means not \u201ca worse product\u201d, but a different purchasing and sales model. We work directly with manufacturers and suppliers, carefully select the assortment, and keep a reasonable markup - our goal is for the product to be accessible and for the customer to come back again. Before shipping, we check the product condition and completeness so you receive what you ordered. If you have doubts about a specific model, message us - we\u2019ll provide additional information and help you choose.\n        <\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\uded2 ORDERING \/ STATUS -->\n  <section class=\"armas-faq-card\" id=\"pasutisana\">\n    <h2>\ud83d\uded2 Ordering & Order Status<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          How to place an order on armass.eu?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          You can place an order in the cart. Full instructions are here: <a href=\"https:\/\/armass.eu\/ka-pasutit\/\">How to order?<\/a>\n        <\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I order by phone or email?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes. Contact us and we will help you place the order.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I place a pre-order?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Usually no. If a product is currently unavailable, contact us - we\u2019ll tell you when it\u2019s expected to be back in stock or suggest an alternative.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Where can I see my order status?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">After processing your order, you will receive an email with information. When the parcel is handed over to the carrier, you usually receive the carrier name and a tracking number.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Where can I track my shipment?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">After it\u2019s handed over to the carrier, you can track the shipment on the carrier\u2019s website using the tracking number. If needed, we\u2019ll help you find the correct link and status.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          How can I cancel an order or part of an order?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">If the order hasn\u2019t been shipped yet, contact us as soon as possible and provide the order number - we can make changes or cancel the order\/part of it. If the order has already been handed over to the carrier (status \u201cCompleted\u201d), cancellation is no longer possible. In that case, a return is handled after you receive the parcel (or after it returns to us if you refuse delivery). Important: shipping costs are paid by the customer and the shipping fee is not refundable.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\udcb3 PAYMENT -->\n  <section class=\"armas-faq-card\" id=\"apmaksa\">\n    <h2>\ud83d\udcb3 Payment<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What payment methods are available?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Payment methods and terms are described here: <a href=\"https:\/\/armass.eu\/apmaksa\/\">Payment<\/a><\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What should I do if payment fails or is declined?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Most often the reason is a bank security check, payment limits, or a temporary technical issue on the bank\/payment provider side. We recommend contacting your bank or choosing a different payment method. If the problem repeats, contact us - we\u2019ll check the order status and help you.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I pay in installments \/ via financing?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Installment payment is available if this option is available for your country at checkout (usually LV\/LT\/EE). If you don\u2019t see it during checkout, it is currently not available for that region.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\ude9a DELIVERY -->\n  <section class=\"armas-faq-card\" id=\"piegade\">\n    <h2>\ud83d\ude9a Delivery<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          How can I find the exact delivery price and time for my address?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">When placing an order, the system shows available delivery methods and the price based on your address. If the order is non-standard (very heavy\/oversized or requires special packaging), we calculate delivery individually and confirm it with you before shipping. More: <a href=\"https:\/\/armass.eu\/piegade\/\">Delivery<\/a><\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          I placed an order, but I\u2019m not happy with the delivery price.\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">The delivery price depends on the country\/address, as well as the order\u2019s weight and dimensions. For heavy and oversized goods (kazans, stoves, tandoors), carrier tariffs are higher. We offer the available delivery options, and the most accurate price can be seen during checkout.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What should I do if I\u2019m not happy with the delivery price before paying?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Contact us before paying for the order. If your order is non-standard or other delivery solutions may be possible, we\u2019ll check alternatives and offer the best option.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I choose delivery to a parcel locker?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, if your order size and weight meet the parcel locker requirements, you can select a locker during checkout. If a locker option isn\u2019t available, the system will show other delivery options. More: <a href=\"https:\/\/armass.eu\/piegade\/\">Delivery<\/a><\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What if the parcel doesn\u2019t fit in the parcel locker?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">If the parcel is too large for a locker, the carrier usually offers an alternative (for example, courier delivery or pickup at another point). If anything is unclear, message us with the order number - we\u2019ll help.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Is pickup possible and where are you located?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, pickup is possible. You can find our address and working hours in <a href=\"\/kontakti\/\">Contacts<\/a>. If you want to come for a specific model, we recommend contacting us in advance to confirm availability.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I choose a delivery time?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Usually no. We can add a note to the carrier with your preference, but it\u2019s not guaranteed. The courier usually contacts you before delivery, and often it\u2019s possible to agree directly with the courier.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What should I do if the courier couldn\u2019t deliver?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Usually the delivery is moved to the next business day or the courier informs you about another date. If you have questions, contact us and provide the order number.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Do you deliver outside the EU and can there be customs fees?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, delivery outside the EU is possible in some cases. Please note that the destination country may apply customs taxes and fees, which are usually paid by the recipient. If needed, contact us with the country and postal code - we\u2019ll check delivery options.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Is there a minimum order amount or free shipping from a certain amount?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Currently no. Our assortment includes many heavy and oversized products, so shipping costs are determined by carrier tariffs.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\udee1\ufe0f WARRANTY -->\n  <section class=\"armas-faq-card\" id=\"garantija\">\n    <h2>\ud83d\udee1\ufe0f Warranty, Returns & Damage<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Is there a warranty for kazans \/ tandoors \/ mangals?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, the warranty applies to manufacturing defects. Before you start using the product, we recommend visually checking it for any visible defects or damage. Usually there are none, because we carefully inspect products before shipping. Important: our assortment is specific (cast iron, steel, ceramics, handmade), so the product\u2019s lifespan largely depends on proper use, care, and storage. If you have an issue, contact us and send photos\/videos - we\u2019ll review the situation.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          In which cases do you accept returns or exchanges?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Return\/exchange is possible according to the terms: the product must be unused, with original packaging and accompanying documents. Details: <a href=\"https:\/\/armass.eu\/apmaksa\/\">Payment (Product returns)<\/a><\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What should I do if the product arrives damaged?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Please take photos\/videos of the damage and the packaging and contact us. Ideally, check the shipment in the presence of the courier if possible. If that wasn\u2019t possible, the more evidence you have (photos\/videos, packaging, box\/pallet), the faster and easier it is to resolve.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What should I do if I notice a chip, dent, or crack upon delivery?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Send us photos\/videos and your order number - we\u2019ll tell you the next steps. Please note: some products (especially cast iron castings or handmade items) may have small visual characteristics (for example, slight unevenness or texture) that are not manufacturing defects and do not affect use. If you\u2019re not sure, just send a photo - we\u2019ll quickly tell you what it is.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\udce6 AVAILABILITY -->\n  <section class=\"armas-faq-card\" id=\"pieejamiba\">\n    <h2>\ud83d\udce6 Availability & Reservation<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Are products always in stock?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Availability is shown on the product page. Sometimes due to demand an item can sell out quickly. If you have a deadline, contact us before ordering.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I reserve a product if it\u2019s not in stock?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Unfortunately, no - if a product is not in stock, it cannot be reserved. If the product is in stock and you want to reserve it, please call or message us - we\u2019ll check the possibility and agree on the terms.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What\u2019s included in the set (accessories, lid, etc.)?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">The contents may vary depending on the model. To know exactly what\u2019s included, please read the product description - it almost always lists what is included. If you have questions, message us - we\u2019ll help.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83c\udfe2 B2B -->\n  <section class=\"armas-faq-card\" id=\"b2b\">\n    <h2>\ud83c\udfe2 For Businesses (B2B)<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Do you serve legal entities\/companies?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, we serve legal entities\/companies.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can you issue an invoice for a company?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes. Please provide the company details in the order or contact us, and we will prepare an invoice.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Are bulk\/wholesale orders possible?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, individually. Contact us and provide the products and quantities you\u2019re interested in - we\u2019ll review the options.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83c\udff7\ufe0f DEALS -->\n  <section class=\"armas-faq-card\" id=\"akcijas\">\n    <h2>\ud83c\udff7\ufe0f Deals, Discounts & Gift Card<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          How long do discounts and promotions last?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">As long as the discount is active on the website.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Do you have gift cards or coupons?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">We don\u2019t have public gift cards yet, but we can issue an individual gift card. If you\u2019re not sure what to gift, contact us - we\u2019ll agree on an amount and issue a gift card.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Are there discounts for returning customers or large orders?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">We can offer discounts individually, depending on order frequency and volume. Contact us - we\u2019ll review the options.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\udee0\ufe0f SERVICES -->\n  <section class=\"armas-faq-card\" id=\"personalizacija\">\n    <h2>\ud83d\udee0\ufe0f Additional Services \/ Personalization<\/h2>\n    <div class=\"armas-faq-list\">\n      <details class=\"armas-faq-item\">\n        <summary>\n          Do you offer engraving, logos, or custom text?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">No, at the moment we don\u2019t offer personalization services (engraving, logos, custom text).<\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <!-- \ud83d\udcac SUPPORT -->\n  <section class=\"armas-faq-card\" id=\"atbalsts\">\n    <h2>\ud83d\udcac Support & In-Store<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          How can I contact ARMAS support?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">All contacts are in the \u201cContacts\u201d section. You can call or message us and we\u2019ll help.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          How quickly do you reply to messages?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">We usually reply as quickly as possible during business hours. To get a faster reply, include your order number or a product link.<\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Can I see a kazan before buying?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">Yes, products can be viewed in person. We recommend contacting us in advance to confirm that the specific model is available on-site.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <div class=\"armas-faq-divider\" id=\"prod-start\">\n    <span class=\"armas-faq-divider-line\"><\/span>\n    <h3>\ud83d\udce6 Product Questions<\/h3>\n    <span class=\"armas-faq-divider-line\"><\/span>\n  <\/div>\n\n  <!-- \ud83c\udf72 KAZANS -->\n  <section class=\"armas-faq-card\" id=\"kazani\">\n    <h2>\ud83c\udf72 Kazans: selection & compatibility<\/h2>\n    <div class=\"armas-faq-list\">\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Where can I find the full guide on choosing and caring for a kazan?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          You can find the full guide here:\n          <a href=\"https:\/\/armass.eu\/lietosanas-instrukcijas\/kazans\/\">Uzbek cast iron kazan: complete guide 2026<\/a>.\n          It covers everything important: choosing the capacity, lid, round\/flat bottom, induction (with an adapter), first use, and care.\n          <br><br>\n          <strong>Quick links to shop:<\/strong>\n          <ul>\n            <li><a href=\"https:\/\/armass.eu\/kategorija\/kazani-un-katli\/cuguna-uzbeku-kazani\/\">Buy Uzbek cast iron kazans<\/a><\/li>\n            <li><a href=\"https:\/\/armass.eu\/kategorija\/kazani-un-katli\/kazana-piederumi-un-aksesuari\/\">Kazan accessories & parts<\/a><\/li>\n            <li><a href=\"https:\/\/armass.eu\/kategorija\/kazani-un-katli\/kazana-trijkaji-un-stativi\/\">Tripods & stands for kazans<\/a><\/li>\n            <li><a href=\"https:\/\/armass.eu\/kategorija\/krasnis-kazanam\/\">Kazan stoves<\/a><\/li>\n          <\/ul>\n        <\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Does the kazan come with a lid?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          It depends on the model. Please always check the product description - the set contents are listed there. Important: kazans larger than 22 liters are usually produced without a lid (traditionally in Uzbekistan, lids are not made for large kazans). If you need a lid for a large kazan, the most common solution is to have one made by a local craftsman.\n        <\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          Is a kazan compatible with an induction cooktop?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          If the kazan is cast iron, it usually works on induction. If the kazan is aluminum, you will need a special induction adapter plate (disk). You can buy an adapter here: <a href=\"https:\/\/armass.eu\/produkts\/adapteris-indukcijas-plitim-20-cm\/\">Induction adapter 20 cm<\/a>. Product availability is always shown on the product page.\n        <\/div>\n      <\/details>\n\n      <details class=\"armas-faq-item\">\n        <summary>\n          What is the difference between a round and a flat bottom?\n          <span class=\"armas-faq-chevron\" aria-hidden=\"true\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 9l6 6 6-6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>\n          <\/span>\n        <\/summary>\n        <div class=\"armas-faq-answer\">\n          The inside of our kazans is always spherical (round) - as a traditional kazan should be. If the outside has a flat \u201cpodium\u201d on the bottom, that\u2019s a plus: you can safely place the kazan on a flat surface and it\u2019s more stable for everyday use. That\u2019s why selling a kazan with a fully round outer bottom is usually not practical.\n        <\/div>\n      <\/details>\n\n    <\/div>\n  <\/section>\n\n  <div class=\"armas-faq-callout\">\n    <strong>Didn\u2019t find the answer?<\/strong>\n    Message us - we\u2019ll help you choose the best option and answer your questions.\n\n    <div class=\"armas-faq-actions\">\n      <a class=\"armas-faq-btn armas-faq-btn--primary\" href=\"https:\/\/wa.me\/37122078558\" target=\"_blank\" rel=\"noopener\">\n        <span class=\"armas-faq-ico\" aria-hidden=\"true\">\ud83d\udcac<\/span>\n        Message on WhatsApp\n      <\/a>\n\n      <a class=\"armas-faq-btn\" href=\"tel:+37122078558\">\n        <span class=\"armas-faq-ico\" aria-hidden=\"true\">\ud83d\udcde<\/span>\n        Call\n      <\/a>\n\n      <a class=\"armas-faq-btn\" href=\"\/en\/contacts\/\">\n        <span class=\"armas-faq-ico\" aria-hidden=\"true\">\u2709\ufe0f<\/span>\n        Contacts\n      <\/a>\n    <\/div>\n  <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) Here you will find short answers to the most common questions, as well as links to<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-74594","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/pages\/74594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/comments?post=74594"}],"version-history":[{"count":19,"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/pages\/74594\/revisions"}],"predecessor-version":[{"id":74786,"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/pages\/74594\/revisions\/74786"}],"wp:attachment":[{"href":"https:\/\/armass.eu\/en\/wp-json\/wp\/v2\/media?parent=74594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}