Terms of use of E-store

Last update: 18.02.2025

Welcome to the ARMAS SIA e-shop! Before you make a purchase, please read our terms of use to ensure you are aware of all the rules and regulations that govern shopping in our store.

1. General Provisions

1.1. These rules govern the use of the www.armass.eu online store (hereinafter referred to as the Website) and are binding on all its users (hereinafter referred to as the Users). The sections “Privacy Policy” and the Return Policy; are an integral part of these policies.

1.2 The Website is administered by SIA ARMAS, a company registered and operating in the Republic of Latvia, with registration number 40103119172 and legal address: Buļļu iela 45, Riga, Latvia, LV-1067 (hereinafter referred to as the Store).

1.3. A person who visits the Website, views goods or other information, or otherwise uses the services of the Website is considered its user (hereinafter referred to as the User).

1.4 The use of the Website by the User covers all activities, including, but not limited to, viewing products, reading information, saving goods, placing orders, etc. (hereinafter referred to as the Services).

1.5 By using the Website, the User confirms that he is familiar with these Rules, agrees with them and undertakes to comply with them, regardless of whether he is a registered user or just a visitor.

1.6 Users who do not agree with at least one of the terms of the Rules are deprived of the right to use the services of the Website.

1.7 The store has the right to unilaterally make changes to the services provided, the information provided and other conditions of the Rules. Changes to the Rules become effective after they are published on the Website with an indication of the date of entry into force. The current version of the Rules is always available on the Website.

2. Rights and obligations of the user

2.2 User rights 

   2.1.1. The User has the right to use the services of the Website according to their purpose.

   2.1.2. The User has the right to familiarize himself with the information about the goods and services presented on the Website.

   2.1.3. The User has the right to place orders for the purchase of goods and services available on the Website, observing the conditions set out in the “Order Conditions” section.

   2.1.4. The User has the right to contact the customer support service on all issues related to the use of the Website and its functionality.

2.2 User Responsibilities

   2.2.1. The User undertakes to comply with all the requirements of legal acts, as well as the rights and legitimate interests of third parties when using the Website, including laws regulating the protection of intellectual property and personal data.

   2.2.2. The User undertakes not to use the Website in a way that may harm the proper functioning of the services provided, the security of the Website server or data, as well as not limit the ability of the Website to provide services to other persons. The user also promises not to use malicious software or other unwanted content.

   2.2.3. The User undertakes to provide accurate and complete data when making purchases or registering for the loyalty program, including his real name, phone number, email address and any other necessary information.

   2.2.4. The User undertakes to store the data for access to his account in such a way that they do not become known to third parties, except for persons to whom the User has given permission to represent his interests on the Website. In case of loss or disclosure of account access data, the User undertakes to immediately notify the Store by e-mail.

   2.2.5. The User understands and agrees that if the account access data becomes known to third parties, such persons may assume obligations that become binding on the User. The User undertakes to accept these obligations and to properly fulfill them. The store is not obliged to verify the identity of users.

   2.2.6. The User agrees to the processing and management of his/her personal data by the Store in accordance with the legislation of the Republic of Latvia and the Privacy Policy of the Store. The User undertakes to read the provisions of the Privacy Policy and make sure that they are understood and acceptable.

   2.2.7. The User undertakes to immediately notify the Store of any malfunctions in the operation of the Website or detected malfunctions.

3. Intellectual property

3.1. The Site is www.armass.eu protected by intellectual property rights in accordance with international laws, treaties and agreements. The Store is the owner of all rights to the content of the Website, including copyrights, intellectual property rights, trademarks, names of the Store’s group of companies, trade secrets and/or has exclusive rights to use them. All materials presented on the Website, such as descriptions, photographs of goods and services, names, designs, logos and other elements, are the property of the Store or used with the permission of the relevant copyright holders.

3.2. Products and services presented on the Site and protected by trademarks or industrial design rights also belong to the Store or are used with the permission of the respective copyright holders. Users are not granted any implied or other license rights to use any trademarks, designs or copyrighted elements owned by the Store or third parties.

3.3. The Store or third parties, where applicable, retain ownership and copyright in the content of the Site, including the content posted on it without any limitation, such as images, graphics, text, software, audio, video and music recordings, pictures, logos and photographs.

3.4. Any use of the content of the Website without the prior written permission of the Store is a violation of copyright and other rights subject to punishment in accordance with the legislation of the Republic of Latvia.

3.5. Users may not modify, reproduce, copy, republish, upload, present, transmit, sell, create derivative works from, use or distribute the Site or its content (including rules and policies), including text, descriptions, codes, graphics, software or any other content, without the prior written consent of the Store.

4.Limitation of liability

4.1. Limitation of Liability for Technical Problems.

   4.1.1. The store is not responsible for possible technical failures, security violations or other problems of software or computer equipment         that may arise in the process of using the Site (including cookies, viruses, etc.).

4.2. Limitation of Liability for Uploaded Content.

   4.2.1. Any content that is downloaded or obtained by the User when using the Site is downloaded at his own risk. The Shop shall not be liable for any loss or damage                to the User’s computer system or device or loss of data resulting from the download or use of such services, nor for any                legal liabilities or expenses incurred in connection with your use of the Site.

4.3. Limitation of Liability for Damages.

   4.3.1. Despite our best efforts to ensure that the information on our site is accurate and up-to-date, we cannot guarantee that all information         is completely error-free. Please note that the color of the product may differ from the image, and the description of the product may not contain all its characteristics. Also note          that the prices of products in the online store may differ from the prices in the physical store. Please keep in mind that the balance of goods in stock and          in the online store may vary, which may affect the terms of delivery of the order or its fulfillment. The Shop is not responsible for any                                    loss or damage arising from the use of information on our website.

   4.3.2. Except as required by law, the Shop shall not be liable for any damages of any kind, including consequential damages, loss of profits                           damages or other similar losses arising out of the use of the Site or based on information obtained from the Site.                 The store is also not responsible for any damage, even if it was aware of possible inaccuracies on the Site.

4.4. Limiting liability for third-party services:

   4.4.1. The store is not responsible for the non-provision or incorrect provision of services by third parties, including, but not limited to, Internet, mobile          communication or e-mail service providers.

4.5. Further information and disclaimer:

   4.5.1. Despite our best efforts to ensure that the information on our site is accurate and up-to-date, we cannot guarantee that all information          is completely error-free. Please note that the color of the product may differ from the image, and the description of the product may not contain all its characteristics. Also note           that the prices of products in the online store may differ from the prices in the physical store. Please keep in mind that the balance of goods in stock and           in the online store may vary, which may affect the terms of delivery of the order or its fulfillment. The Shop is not responsible for any                                   loss or damage arising from the use of information on our website.

5. Changes and updates

5.1. The Store takes all necessary measures to ensure the uninterrupted operation of the Website www.armass.eu and strives for its continuous functioning.

5.2. The Store reserves the right to change the Website, its functionality, services provided, the name of the Website and/or Internet domain, as well as any content of the Website or part thereof at any time without prior notice to the User. The User agrees that the Store is not responsible for any negative consequences for the User caused by such changes.

5.3. The Store may involve third parties in the performance of actions related to these Rules and transfer its rights and obligations arising from these Rules to third parties without prior notice to the User.

5.4. The Store reserves the right to terminate the activities of the Website at any time without prior notice to the User.

5.5. The Store reserves the right to terminate or restrict the User’s access to the Website at any time without prior notice, if:

   5.5.1. This is necessary in accordance with the legislation of the Republic of Latvia or other regulatory enactments, or of the competent authority                                     request.

   5.5.2. This is necessary to protect the rights and legitimate interests of the Shop or third parties.

   5.5.3. This is necessary to ensure the safety of other users of the Site.

   5.5.4. This is necessary to perform maintenance or updating the Site.

   5.5.5. The User causes damage to the Website and/or its reputation when using the Website.

5.6. The Shop has the right not to process an order that has already been paid for if:

   5.6.1. The Shop has detected an error or miscalculation in relation to the order, including an incorrect price, product availability or other material                                 conditions. In such case, the Shop shall inform the User of the error and take appropriate action to resolve the situation, including                           provide a refund option

5.7. The Shop has the right to make changes to the delivery price after the order has been created if:

   5.7.1. The delivery price is incorrect or has changed due to external circumstances beyond the Shop’s control (e.g, changes in                            transport costs, administrative charges or other factors affecting delivery costs). In this case, the Shop shall inform the User of              the need to make an additional payment to cover the cost of delivery.

   5.7.2. If the User refuses to make an additional payment, The Shop shall cancel the order and provide a full refund of the amount paid                            To the User no later than 30 days from the date of, upon receipt of the User’s written refusal. Refunds are made in the same way as the               original payment, unless the User and the Shop have agreed on a different method of refund.

6. Delivery and receiving of goods

6.1. The approximate delivery date is indicated in the shopping basket. This date is for information only and does not guarantee timely delivery.

6.2. Actual delivery times may vary depending on the work of transport companies, weather conditions, the availability of delivery services and other circumstances.

6.3. The delivery shall be carried out by third party logistics companies with which the User agrees to sign a transport contract.

6.4. Once the order has been handed over to the courier, the Shop is not responsible for the exact time of delivery. Delivery is made in accordance with the terms and conditions of the relevant courier company. In the case of a delay in delivery, the Shop will use its best efforts to clarify the status of the order and inform the User.

6.5. The User undertakes to independently track the movement of the order using the assigned tracking number.

6.6. If an order is delayed or lost, the User must contact the delivery service directly.

6.7. If necessary, the shop will assist you in lodging a complaint with the transport company.

6.8. On receipt of the order, the User must inspect the goods for visual damage in the presence of the courier or at the point of delivery.

6.9. If the goods are damaged, the User must photograph/film them and prepare a damage report together with a representative of the delivery service.

6.10. If damage is detected after receipt of the goods, the User must contact the Shop within 5 working days.

6.11. The Shop has the right to request further evidence and decide whether to refund or replace the goods.

7. Return policy

7.1. The User has the right to return the product in accordance with the law (e.g. within 14 days of receipt if the product is not on the non-returnable list).

7.2. The returned product must be in its original packaging, without any signs of use and preserving its original appearance.

7.3. The return of the goods is only possible after agreement with the Shop.

7.4. The cost of return delivery shall be charged to the User, except in cases where the return is due to a defect in the goods or an error on the part of the Shop.

8. Force majeure circumstances

8.1. The Shop shall not be liable for delays in delivery caused by force majeure, including but not limited to: natural disasters, acts of war, strikes, epidemics, transport system failures and other circumstances beyond the Shop’s control.