Terms of use of the e-shop

Last update: 06.11.2025

Welcome to the SIA ARMAS e-shop! Before making a purchase, please read our terms of use to make sure you are familiar with all the terms and conditions that govern shopping in our store.

1. General provisions

1.1. These terms and conditions govern the use of the online store www.armass.eu (hereinafter referred to as the Site) and are binding on all its users (hereinafter referred to as the Users). The sections “Privacy Policy” and “Return Policy” are an integral part of these policies.
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1.2 The website is administered by SIA ARMAS, a company registered and operating in the Republic of Latvia with registration number 40103119172 and legal address: Buļļu iela 45, Riga, Latvia, LV-1067 (hereinafter referred to as the Store).

1.3. A person who visits the Website, views goods or other information, or otherwise uses the Website’s services is considered its user (hereinafter referred to as the User).

1.4 Use of the Website by the User includes all activities, including but not limited to viewing products, reading information, saving goods, placing orders, etc.

1.5 By using the Website, the User confirms that he/she has read these Terms, agrees with them and undertakes to comply with them, regardless of whether he/she is a registered user or just a visitor.

1.6 Users who do not agree with at least one of the provisions of the Terms are denied the right to use the Site services.

1.7 The Store has the right to unilaterally make changes to the services provided, the information provided and other terms of the Terms. Changes to the Terms shall enter into force after their publication on the Website, indicating the effective date. The current version of the Terms is always available on the Website.

2. User rights and obligations

2.2 User rights

2.1.1. The User has the right to use the Website services in accordance with their purpose.

2.1.2. The User has the right to familiarize himself with information about the goods and services offered on the Website.

2.1.3. The User has the right to place orders for the purchase of goods and services available on the Website, subject to the conditions set out in the “Order Conditions” section.

2.1.4. The User has the right to contact the customer support service regarding all issues related to the use of the Website and its functionality.

2.2 User responsibilities

2.2.1. The User undertakes to comply with all legal requirements, as well as the rights and legitimate interests of third parties, when using the Site, including laws governing the protection of intellectual property and personal data.

2.2.2. The User undertakes not to use the Website in a manner that may harm the proper functioning of the services provided, the security of the Website server or data, as well as not to limit the Website’s ability to provide services to other persons. The User also promises not to use malicious software or other unwanted content.

2.2.3. The User undertakes to provide accurate and complete data when making purchases or registering for a loyalty program, including their real name, phone number, email address and other required information.

2.2.4. The User undertakes to store the data to access his/her account in such a way that they do not become known to third parties, except for persons to whom the User has given permission to represent his/her interests on the Website. In the event of loss or disclosure of the account access data, the User undertakes to immediately notify the Store by e-mail.

2.2.5. The User understands and agrees that if the account access data becomes known to third parties, such persons may assume obligations that become binding on the User. The User undertakes to assume these obligations and properly fulfill them. The Store is not obliged to verify the identity of the Users.

2.2.6. The User agrees that the Store processes and manages his/her personal data in accordance with the laws of the Republic of Latvia and the Store’s Privacy Policy. The User undertakes to familiarize himself/herself with the terms of the Privacy Policy and to ensure that they are understandable and acceptable.

2.2.7. The User undertakes to immediately inform the Store of any malfunctions in the operation of the Website or detected malfunctions.

3. Intellectual property

3.1. The website www.armass.eu is protected by intellectual property rights in accordance with international laws, treaties and regulations. The Store owns all rights to the content of the Website, including copyright, intellectual property rights, trademarks, names of the Store group of companies, trade secrets and/or exclusive rights to use them. All materials offered on the Website, such as descriptions, photographs of goods and services, names, designs, logos and other elements, are the property of the Store or are used with the permission of the respective copyright holders.

3.2. Products and services offered on the Site that are protected by trademarks or industrial design rights are either owned by the Store or used with the permission of the respective copyright holders. Users are not granted any implied or other license rights to use any trademarks, designs or copyrighted elements owned by the Store or third parties.

3.3. The Store or third parties, as applicable, retain ownership and copyright in the content of the Site, including without limitation content posted on it, such as images, graphics, text, software, audio, video and music recordings, pictures, logos and photographs.

3.4. Any use of the Site content without the prior written permission of the Store is a violation of copyright and other rights, punishable by law in accordance with the laws of the Republic of Latvia.

3.5. Users may not modify, reproduce, copy, republish, upload, perform, transmit, sell, create derivative works from, use or distribute the Site or its content (including the terms and policies), including text, descriptions, codes, graphics, software or any other content, without the prior written consent of the Store.

4. Limitation of liability

4.1. Limitation of liability for technical problems.

4.1.1. The store is not responsible for possible technical failures, security violations or other problems of software or computer equipment that may arise in the process of using the Site (including cookies, viruses, etc.).

4.2. Limitation of liability for uploaded content.

4.2.1. Any content downloaded or obtained by the User through the Site is downloaded at his own risk. The Store is not responsible for damage caused to the User’s computer system or device, or loss of data as a result of such download or use of the services, or for any legal obligations or expenses incurred in connection with the use of the Site.

4.3. Limitation of liability for damages.

4.3.1. Despite our best efforts to ensure that the information on our site is accurate and up-to-date, we cannot guarantee that all information is completely error-free. Please note that the color of the product may differ from the image, and the product description may not include all its features. Also note that the prices of products in the online store may differ from the prices in the physical store. Please keep in mind that the balance of goods in stock and in the online store may vary, which may affect the terms of delivery of the order or its fulfillment. The store is not responsible for any loss or damage resulting from the use of the information on our website.

4.3.2. Except as required by law, the Store shall not be liable for any damages, including consequential damages, loss of profits, or other similar damages, arising out of the use of the Site or based on information obtained on the Site. The Store is also not liable for any damages, even if it was aware of possible inaccuracies on the Site.

4.4. Limitation of liability for third party services:

4.4.1. The store is not responsible for the non-provision or incorrect provision of services by third parties, including, but not limited to, Internet, mobile communication or e-mail service providers.

4.5. Additional information and disclaimer:

4.5.1. Despite our best efforts to ensure that the information on our site is accurate and up-to-date, we cannot guarantee that all information is completely error-free. Please note that the color of the product may differ from the image, and the product description may not include all its features. Also note that the prices of products in the online store may differ from the prices in the physical store. Please keep in mind that the balance of goods in stock and in the online store may vary, which may affect the terms of delivery of the order or its fulfillment. The store is not responsible for any loss or damage resulting from the use of the information on our website.

5. Changes and updates

5.1. The Store takes all necessary measures to ensure the continuous operation of the Website www.armass.eu and strives to ensure its continuous operation.

5.2. The Store reserves the right to change the Site, its functionality, the services provided, the Site name and/or Internet domain, as well as any content of the Site or any part thereof at any time without prior notice to the User. The User agrees that the Store is not responsible for any negative consequences for the User caused by such changes.

5.3. The Store may involve third parties in performing activities related to these Terms and may transfer its rights and obligations arising from these Terms to third parties without prior notice to the User.

5.4. The Store reserves the right to discontinue the operation of the Website at any time without prior notice to the User.

5.5. The Store reserves the right to terminate or restrict the User’s access to the Website at any time without prior notice if:

5.5.1. This is required in accordance with the legislation of the Republic of Latvia or other legal acts, or at the request of the competent authority.

5.5.2. This is necessary to protect the rights and legitimate interests of the Store or third parties.

5.5.3. This is necessary to ensure the safety of other users of the Site.

5.5.4. This is necessary to perform website maintenance or updates.

5.5.5. The User causes harm to the Website and/or its reputation by using the Website.

5.6. The store reserves the right not to process an already paid order if:

5.6.1. The Store has identified an error or miscalculation in connection with the order, including incorrect price, product availability, or other material conditions. In such a case, the Store shall inform the User of the identified error and take appropriate steps to resolve the situation, including providing the opportunity to return the amount paid.

5.7. The store reserves the right to change the delivery price after the order is placed if:

5.7.1. The delivery price has been set incorrectly or has changed due to external circumstances beyond the control of the Store (for example, changes in transportation costs, administrative fees, or other factors affecting delivery costs). In such a case, the Store informs the User of the need to make an additional payment to cover delivery costs.

5.7.2. If the User refuses to make an additional payment, the Store shall terminate the order and provide a full refund of the amount paid to the User no later than 30 days from the date of receipt of the User’s written refusal. The refund shall be made in the same manner as the initial payment was made, unless the User and the Store have agreed on a different method of refund.

6. Delivery and receipt of goods

6.1. The estimated delivery date is indicated in the shopping cart. This deadline is for informational purposes only and does not guarantee timely delivery.

6.2. Actual delivery time may vary depending on the work of transport companies, weather conditions, the workload of delivery services and other circumstances.

6.3. Delivery is carried out by third-party logistics companies with whom the User agrees to enter into a transportation contract.

6.4. Once the order has been handed over to the courier, the Store is not responsible for the exact delivery time. Delivery is carried out in accordance with the rules of the respective courier company. If delivery is delayed, the Store will do everything possible to clarify the status of the order and inform the User.

6.5. The user undertakes to independently track the movement of the order using the assigned tracking number.

6.6. If the order is delayed or lost, the User must contact the delivery service directly.

6.7. The store will provide assistance in filing a complaint with the transport company, if necessary.

6.8. Upon receipt of the product (including tandoors, ovens, metal products, cast iron products, handmade products and other bulky or fragile products, etc.), the User is obliged to immediately visually verify that the product is not damaged and does not have any defects that may affect its functional properties. Such defects include, for example: cracks, holes, poor-quality welds, missing parts, significant damage to ceramics or fireclay and other visually noticeable damage.

6.8.1. If the User finds such damage, it must be recorded on the day of receipt: by recording the date and time; by informing the Store; if the delivery is made by courier – the damage must be indicated to the courier or in the delivery note. Visual damage detected at the time of sale, which is not recorded on the day of receipt, is not later considered a warranty case.

6.9. If damage is detected after receiving the product, the User must contact the Store within 5 business days.

6.10. The store has the right to request additional evidence and make a decision on compensation or replacement of the product.

7. Return Policy

7.1. The user has the right to return the product in accordance with the law (for example, within 14 days from the date of receipt, if the product is not included in the list of non-returnable products).

7.1.1. Goods purchased in the name of a legal entity are not considered consumer transactions in accordance with the Consumer Rights Protection Law. Therefore, the 14-day right of withdrawal, applicable to distance contracts, does not apply to such purchases. The Store reserves the right to refuse the return or exchange of goods without providing justification, if the purchase was made in the name of a legal entity and the goods are not deemed non-conforming to the contract (i.e., no manufacturing defect or other non-conformity established under applicable legal standards).

7.2. The returned item must be in its original packaging, without signs of use and must retain the original appearance of the item.

7.3. Return of goods is possible only after coordination with the Store.

7.4. The return shipping costs are covered by the User, except in cases where the return is due to a defect in the product or an error by the Store.

8. Force majeure circumstances

8.1. The Store is not responsible for delivery delays caused by force majeure, including, but not limited to: natural disasters, hostilities, strikes, epidemics, disruptions in transport systems and other circumstances beyond the control of the Store.

9. Warranty and consumable parts

9.1. Warranty period.
Unless otherwise stated, all products are covered by a 24-month warranty from the date of purchase, which complies with the laws and regulations of the Republic of Latvia and the requirements of the European Union. The warranty covers manufacturing defects and material deficiencies that become apparent during normal use. A purchase receipt or delivery note is required to apply for a warranty. The application is reviewed within 30 calendar days.

9.1.1. Purchase of goods on behalf of a legal entity.
Goods purchased on behalf of a legal entity are considered to be for commercial use. Such goods are not covered by the statutory 2-year consumer warranty and are serviced only in accordance with the Store Warranty Terms.

9.1.2. Commercial or professional use.
The warranty is also not valid if the product intended for household use is used for commercial, professional or other economic purposes (e.g. regular business use, use in catering services, increased load, etc.). In such a case, the product is automatically considered to be used commercially and the warranty obligations do not apply to it, regardless of whether the purchase was made on behalf of a natural or legal person.

9.2. Warranty case (defect).
If a product is found to have a manufacturing defect or material defect that becomes apparent during normal use and is not related to natural wear and tear, the Store will repair the product or, if repair is not possible, replace it with a new product. If replacement is not possible because the product is not available in the warehouse and its re-delivery is not planned, the User will be refunded the full purchase amount. If the product is not available, but re-delivery is planned and will take place no later than within 2 months, the User can choose to wait for the replacement product or receive a full refund of the purchase amount.

9.3. User responsibility (improper use).
The warranty does not cover damage caused by improper or unauthorized use. Such damage includes:
– mechanical damage, falls, collisions;
– accidents, exposure to moisture or excessive heat;
– exposure to chemicals or external factors;
– unauthorized changes to the design or repairs outside of an authorized service center.

9.4. Natural wear and tear.
Individual parts wear out due to physical properties and conditions of use. This is not considered a warranty case. Wear parts include, for example: steam valves, silicone seals, lid seals, plastic inserts for handles, screws, fasteners, handle screws, filter bags, cast iron grates, and other components with a limited service life. Replacement of these parts is carried out at the expense of the User. The list is not exhaustive and may include other components with a limited service life.

9.4.1. Properties of high-temperature and natural material products. Metal ovens, braziers, fireclay tandoors, cast iron products (grates, rings, pans), metal pans, skewers, as well as knives and axes with wooden handles and ceramic/clay dishes have natural wear and tear of the materials due to their physical properties and the effects of high temperatures. Such wear and tear is not considered a warranty case. Typical types of wear and tear: burnout and discoloration of the metal, deformation caused by temperature, cracks or rusting of cast iron, microcracks of fireclay, variations in the color of the glaze, as well as normal wear and tear of wooden handles and blades.

9.4.2. Cosmetic damage.
Scratches, wear, discoloration, etc. are not considered a warranty case.

9.4.3.
The warranty is not valid if the product has been used or stored in a manner that is not in accordance with the instructions (e.g. excessive humidity, aggressive environment, improper care).

9.5. Delivery, repair and receipt of goods.
The User shall deliver the product to the Store himself or use a courier service; transportation costs shall be borne by the User. In the event of a warranty, repair or replacement shall be provided free of charge. After notification of the completion of the repair, the User shall receive the product in person or shall bear the delivery costs.