Online Store Terms and Conditions

Last updated: 09.10.2026

Welcome to the SIA ARMAS online store at www.armass.eu. Before placing an order, please read these Terms and Conditions carefully. By placing an order on the Website, the Buyer confirms that they have read and understood these Terms and Conditions, the Privacy Policy and the other information provided before placing the order.

1. General Provisions

1.1. These Terms and Conditions (hereinafter – the Terms) govern the use of the online store www.armass.eu (hereinafter – the Website), including the ordering, payment and delivery of goods, the exercise of the right of withdrawal, returns and other matters related to the conclusion and performance of distance contracts.

1.2. The Website is operated and the goods are sold by:

SIA ARMAS
Registration No.: 40103119172
VAT Registration No.: LV40103119172
Legal address: Akāciju iela 6–60, Riga, LV-1029, Latvia
Store / physical address: Buļļu iela 45, korp. 9, Riga, LV-1067, Latvia
E-mail: [email protected]
Phone: +371 22078558

(hereinafter – the Store).

1.3. Any person who visits the Website, views its content or otherwise uses the functionality of the Website is hereinafter referred to as the User. A person who purchases goods through the Website is hereinafter referred to as the Buyer.

1.4. If the Buyer is a natural person purchasing goods for purposes outside their trade, business, craft or professional activity, the Buyer is considered a Consumer and is entitled to the consumer protection rights provided by the applicable laws of the Republic of Latvia and the European Union.

1.5. The Privacy Policy, information concerning the right of withdrawal and other information published on the Website and referred to in these Terms form an integral part of these Terms.

1.6. Nothing in these Terms shall limit any rights of the Consumer or any liability of the Store which may not be limited or excluded under applicable law.

2. Use of the Website

2.1. The User may use the Website for its intended purpose, browse products, review information and place orders.

2.2. When using the Website, the User shall comply with the applicable laws of the Republic of Latvia and the European Union and shall not infringe the rights of the Store or any third party.

2.3. The User must not use the Website in any manner that may disrupt its operation, compromise its security, servers or software, or interfere with the ability of other users to access or use the Website.

2.4. When placing an order, the Buyer undertakes to provide accurate, complete and truthful information required for processing and delivering the order.

3. Products and Prices

3.1. The Website provides information about the main characteristics, price and other relevant details of the products necessary for the Buyer to make an informed purchasing decision.

3.2. All prices displayed on the Website are stated in euro (EUR) and include value added tax (VAT), where VAT is applicable to the relevant transaction.

3.3. Delivery costs are not included in the product price unless expressly stated otherwise. Applicable delivery costs are calculated and displayed to the Buyer before the order is finally confirmed.

3.4. Prices in the online store may differ from prices available at the Store’s physical retail location.

3.5. The Store makes reasonable efforts to ensure that information regarding products, prices and availability is accurate. In the event of a technical error or an obvious pricing or availability error, the Store will contact the Buyer and offer the option to proceed with the order under the correct conditions or cancel the order.

3.6. If the Buyer does not agree to the corrected price or the order cannot be fulfilled, the order will be cancelled and any payment already received will be refunded without undue delay.

3.7. The colour, texture or other visual characteristics of products shown on a screen may differ slightly from the actual product due to device display settings, lighting conditions or the natural properties of the materials.

4. Placing an Order and Conclusion of the Distance Contract

4.1. The Buyer selects the product, quantity and any available options, adds the product to the order and provides the information required for order processing.

4.2. Before confirming the order, the Buyer is given the opportunity to review the contents of the order, product prices, delivery costs and the selected payment and delivery methods.

4.3. Before placing the order, the Buyer must confirm that they have read and accepted the Terms and Conditions and have read the Privacy Policy.

4.4. An automatically generated e-mail confirms that the Store has received the Buyer’s order.

4.5. The distance contract between the Buyer and the Store is deemed concluded when the Store confirms acceptance of the order for fulfilment or begins fulfilling the order, whichever occurs first.

4.6. If the Store is unable to fulfil the order, for example due to product unavailability or another objective reason, the Store will inform the Buyer and refund any advance payment received without undue delay.

5. Payment Terms

5.1. The settlement currency of the Website is euro (EUR).

5.2. Orders may be paid using the payment methods available on the Website at the time of checkout, including:

• online bank payments;
• Visa and Mastercard payment cards;
• Apple Pay;
• Google Pay;
• bank transfer, where available;
• other payment methods displayed on the Website.

5.3. Processing of online bank payments, card payments, Apple Pay and Google Pay payments is provided through the MakeCommerce payment platform, owned by Maksekeskus AS.

5.4. Personal data required for the execution of a payment is transferred to the payment service provider Maksekeskus AS in accordance with the Website’s Privacy Policy.

5.5. When using an online bank payment, after confirming the payment the Buyer should click the “Return to merchant” button, where such a button is displayed, so that the Website can correctly receive information regarding the payment result.

5.6. A payment is considered successfully completed once the Store has received confirmation of the payment from the payment service provider.

5.7. If a payment is unsuccessful or is not received, the order may remain unpaid or may be cancelled. Where necessary, the Buyer may repeat the payment or contact the Store.

5.8. The Store shall not impose additional charges on the Buyer for the use of a payment method where such additional charges are prohibited by applicable law.

6. Delivery and Receipt of Goods

6.1. During checkout, the Buyer is offered the delivery methods available for the relevant destination, product size and product weight.

6.2. Depending on the order, the following delivery methods may be available:

• collection from the Store / warehouse in Riga;
• delivery to a parcel locker or collection point;
• courier delivery to the address specified by the Buyer;
• other delivery methods displayed during checkout.

6.3. The applicable delivery price is displayed to the Buyer before the order is confirmed.

6.4. Unless otherwise stated for a particular product or delivery method, orders are normally prepared for dispatch within 1–3 business days after payment confirmation.

6.5. Estimated delivery times after the order has been handed over to the carrier are:

• Latvia – normally 1–3 business days;
• Lithuania and Estonia – normally 1–4 business days;
• other European Union countries – normally 3–10 business days.

6.6. Delivery of oversized, particularly heavy, made-to-order or temporarily out-of-stock goods may take longer. In such cases, the expected delivery time will be stated on the product page or agreed with the Buyer separately.

6.7. Unless another delivery period has been specifically agreed with the Buyer, the goods shall be delivered without undue delay and no later than 30 days after conclusion of the distance contract.

6.8. If delivery is delayed, the Buyer is encouraged to contact the Store. The Store will contact the carrier and assist in determining the location and status of the shipment.

6.9. Where delivery is arranged by the Store, the risk of loss of or damage to the goods passes to the Buyer when the Buyer or a third party designated by the Buyer, other than the carrier, physically receives the goods.

6.10. Where the Buyer independently selects and instructs a carrier which was not offered by the Store as a delivery option, the risk passes to the Buyer upon delivery of the goods to that carrier, to the extent permitted by applicable law.

6.11. Upon receiving the goods, the Buyer is advised to visually inspect the packaging and the goods. If visible transport damage is discovered, the Buyer is advised to photograph the damage immediately and, where possible, report it to the carrier or record it in the delivery documentation.

6.12. The Buyer is advised to notify the Store of any transport damage as soon as reasonably possible and to provide photographs or other available evidence. This recommendation does not restrict the Consumer’s statutory rights to submit a claim regarding goods that do not conform to the contract.

7. Cancellation of an Order Before Delivery

7.1. The Buyer may request cancellation of an order by contacting the Store at [email protected] or by phone at +371 22078558 and providing the order number.

7.2. If the order has not yet been handed over for delivery, the Store will, where possible, cancel the order and refund any amount already paid.

7.3. If the goods have already been handed over for delivery, a Consumer may exercise the right of withdrawal in accordance with Section 8 of these Terms, provided that the right of withdrawal applies to the particular purchase.

8. Right of Withdrawal and Return of Goods

8.1. A Consumer who has purchased goods under a distance contract has the right to withdraw from the distance contract within 14 days without giving any reason, except in cases where an exception to the right of withdrawal is provided by law.

8.2. In the case of a contract for the purchase of goods, the 14-day withdrawal period begins on the day when the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods. If goods from one order are delivered separately, the period begins upon receipt of the last item.

8.3. To exercise the right of withdrawal, the Consumer must notify the Store of their unequivocal decision to withdraw from the contract before the expiry of the withdrawal period.

8.4. The notification may be sent by e-mail to [email protected] or submitted using the withdrawal function available on the Website.

8.5. During the applicable withdrawal period, the Website provides an easily accessible function entitled “Withdraw from the Contract”: Withdraw from the Contract.

8.6. When using the online withdrawal function, the Consumer is given the opportunity to provide their first and last name, information necessary to identify the order or contract and electronic contact details for receiving confirmation of the withdrawal.

8.7. After an online withdrawal request is submitted, the Store sends the Consumer confirmation without undue delay on a durable medium, such as by e-mail, stating the content of the withdrawal request and the date and time of its submission.

8.8. The Consumer must return or hand over the goods to the Store without undue delay and no later than 14 days after notifying the Store of the decision to withdraw.

8.9. Return address:

SIA ARMAS
Buļļu iela 45, korp. 9
Riga, LV-1067
Latvia

8.10. When exercising the right of withdrawal, the Consumer bears the direct cost of returning the goods, except where the Store has agreed to bear such costs or applicable law provides otherwise.

8.11. Where, due to the nature, size or weight of the goods, they cannot normally be returned by post, information concerning the expected return costs or a reasonable maximum estimate of those costs will be provided to the Consumer before the order is placed.

8.12. The Consumer may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same manner as would normally be permitted in a physical retail store.

8.13. The Consumer is liable only for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

8.14. Keeping the original packaging is recommended, but the absence of the original packaging does not in itself remove the Consumer’s right of withdrawal, unless applicable law provides otherwise in the specific circumstances.

8.15. The right of withdrawal does not apply in cases provided by law, including where:

• the goods have been made to the Consumer’s specifications or are clearly personalised;
• the Consumer has opened sealed goods which are not suitable for return due to health protection or hygiene reasons after the seal has been broken;
• another statutory exception to the right of withdrawal applies.

9. Refunds Following Exercise of the Right of Withdrawal

9.1. Where the Consumer validly exercises the right of withdrawal, the Store shall refund all payments received from the Consumer without undue delay and, in any event, no later than 14 days from the day on which the Store is informed of the Consumer’s decision to withdraw from the contract.

9.2. The refund also includes the original standard delivery costs. If the Consumer selected a delivery method that was more expensive than the least expensive standard delivery method offered by the Store, the Store is not required to refund the additional cost resulting from that choice.

9.3. The Store may withhold the refund until the goods have been received back or until the Consumer provides evidence of having returned the goods, whichever occurs first.

9.4. The refund will be made using the same means of payment as the Consumer used for the original transaction, unless the Consumer has expressly agreed to another method.

9.5. No additional fee will be charged to the Consumer for receiving the refund.

10. Goods Not in Conformity with the Contract and Consumer Statutory Rights

10.1. A Consumer has the statutory right to submit a claim concerning goods that do not conform to the contract within two years from the date of delivery.

10.2. A claim concerning discovered non-conformity must be submitted within the period prescribed by applicable law after the non-conformity is discovered.

10.3. If non-conformity becomes apparent within one year after delivery of the goods, the statutory presumption regarding the existence of the non-conformity at the time of delivery applies, unless such a presumption is incompatible with the nature of the goods or the nature of the non-conformity.

10.4. Where goods do not conform to the contract, the Consumer is initially entitled to request that the Store, free of charge:

• brings the goods into conformity by repair; or
• replaces the goods with conforming goods,

unless the chosen remedy is impossible or would be disproportionate in accordance with applicable law.

10.5. In the circumstances provided by law, the Consumer may request an appropriate reduction in the price or termination of the contract and refund of the amount paid.

10.6. Where the Consumer’s claim is justified, repair or replacement shall be carried out free of charge, including necessary shipping, labour, material and other costs required to remedy the non-conformity.

10.7. For the purpose of assessing a claim, the Store may request proof of purchase, a description of the circumstances, photographs or video and, where necessary, that the goods be provided to the Store for inspection.

10.8. Acceptance of goods for inspection does not in itself mean that the Store has acknowledged the existence of a manufacturing defect, warranty case or other non-conformity. A decision is made after assessment of the goods and the available information.

10.9. Upon receiving a written complaint from a Consumer, the Store provides a written response within the period prescribed by applicable law, normally no later than 15 business days after receipt. If, for objective reasons, a complete response cannot be provided within this period, the Consumer will be informed of the reason for the delay and the expected response time.

11. Natural Wear, Use and Product Characteristics

11.1. The Store is not responsible for damage that does not constitute non-conformity with the contract and has resulted from improper use, misuse or use contrary to the intended purpose of the product.

11.2. Depending on the particular product, such circumstances may include:

• mechanical damage, dropping or impact occurring after receipt of the goods;
• failure to follow the instructions for use;
• overheating or use outside the intended temperature range;
• improper storage or excessive exposure to moisture;
• exposure to aggressive chemicals;
• unauthorised modification of the product;
• improper or unqualified repair;
• other external circumstances for which the Store is not responsible.

11.3. Certain parts have a limited service life due to their function and the nature of use and may naturally wear out, including, for example, seals, valves, fasteners, filters, handle components, grates and other consumable or wear components.

11.4. The fact that a particular component is considered a wear component does not in itself exclude the Consumer’s statutory rights where failure of that component was caused by a manufacturing defect or another lack of conformity of the goods.

11.5. Cast iron, metal, fireclay, ceramic, clay, wood and other natural materials or materials intended for use at high temperatures may undergo natural visual or structural changes during use, such as colour changes, surface patina, minor signs of use or other changes characteristic of the material.

11.6. Cosmetic changes or signs of natural wear which do not affect the conformity, safety or intended functionality of the product are generally not considered a lack of conformity.

11.7. Each claim is assessed individually, taking into account the nature of the goods, manufacturer instructions, conditions of use, type of damage and other relevant circumstances.

12. Commercial Guarantee

12.1. Where a manufacturer or the Store provides an additional commercial guarantee for a particular product, information regarding the duration and terms of that guarantee will be provided on the product page, in the guarantee documentation or through other information made available to the Buyer.

12.2. A commercial guarantee does not restrict the Consumer’s statutory rights concerning goods that do not conform to the contract.

13. Purchases by Legal Entities and for Business Purposes

13.1. Where goods are purchased in the name of a legal entity or where a natural person enters into the transaction for purposes related to their trade, business or professional activity, such Buyer is generally not considered a Consumer within the meaning of consumer protection legislation.

13.2. In such transactions, the 14-day right of withdrawal and other special rights provided exclusively to Consumers do not apply unless otherwise agreed in writing between the Store and the Buyer or required by applicable law.

13.3. Returns, guarantees and other conditions applicable to purchases by legal entities are governed by the agreement between the parties, any applicable product guarantee conditions and applicable law.

14. Liability and Force Majeure

14.1. The Store takes reasonable measures to ensure the availability of the Website and the accuracy of information published on it.

14.2. The Store is not responsible for temporary unavailability of the Website caused by technical maintenance, telecommunications failures, failures of third-party systems or other circumstances beyond the reasonable control of the Store, except where liability is imposed by applicable law.

14.3. The Store shall not be liable for failure or delay in the performance of its obligations where such failure or delay is directly caused by force majeure circumstances that could not reasonably have been foreseen or prevented, including natural disasters, war, widespread infrastructure failures, restrictions imposed by public authorities or other comparable circumstances.

14.4. Force majeure does not deprive the Consumer of any rights that cannot be restricted under applicable law.

15. Intellectual Property

15.1. The content of the Website, including texts, product descriptions, photographs, graphics, design, logos and other materials, is the property of the Store or the respective rights holders and is protected by applicable intellectual property laws.

15.2. The Website content may not be copied, reproduced, published, distributed or used for commercial purposes without the prior permission of the Store or the relevant rights holder, except where such use is permitted by law.

16. Personal Data Protection

16.1. Personal data is processed in accordance with applicable data protection legislation and the Privacy Policy published on the Website.

16.2. The Buyer may review the Website’s Privacy Policy before placing an order.

16.3. Personal data required for payment processing may be transferred to the payment service provider Maksekeskus AS in accordance with the Privacy Policy.

17. Complaints and Dispute Resolution

17.1. In the event of a question, complaint or dispute, the Buyer is encouraged to contact the Store first:

E-mail: [email protected]
Phone: +371 22078558
Address: Buļļu iela 45, korp. 9, Riga, LV-1067, Latvia

17.2. A written complaint should preferably include the Buyer’s first and last name, contact details, order number, description of the circumstances and the requested remedy and, where possible, supporting documents, photographs or other relevant information.

17.3. The Store reviews a Consumer’s written complaint and provides a response within 15 business days after receipt, except where objective circumstances require a longer period and the Consumer is informed accordingly in accordance with applicable law.

17.4. If a dispute cannot be resolved through negotiations, the Consumer may contact the Consumer Rights Protection Centre of Latvia (PTAC), an appropriate out-of-court dispute resolution body or a court in accordance with applicable law.

17.5. Information about the Consumer Rights Protection Centre is available at: www.ptac.gov.lv.

18. Amendments to the Terms

18.1. The Store may amend these Terms where necessary due to changes in legislation, Website functionality, payment methods, delivery services or other relevant circumstances.

18.2. The current version of these Terms is published on the Website together with the date of the latest update.

18.3. A distance contract already concluded is governed by the version of the Terms in force at the time the contract was concluded, unless applicable law provides otherwise.

19. Applicable Law

19.1. These Terms and contracts concluded between the Store and the Buyer are governed by the laws of the Republic of Latvia.

19.2. Where the Buyer is a Consumer resident in another country, this provision does not deprive the Consumer of any mandatory consumer protection available to them under applicable European Union or other mandatory legislation.