Terms and Conditions of Use of the E-shop

Last updated: 28.02.2026

Welcome to the SIA ARMAS e-shop! Before making a purchase, please read our terms of use to ensure that you have familiarized yourself with all terms and conditions governing shopping in our store.

1. General provisions

1.1. These terms govern the use of the online store www.armass.eu (hereinafter – the Website) and are binding on all its users (hereinafter – Users). The sections “Privacy Policy” and Return Policy are an integral part of these policies.

1.2. The Website is administered by SIA ARMAS, a company registered and operating in the Republic of Latvia with registration number 40103119172 and legal address: Buļļu iela 45, Riga, Latvia, LV-1067 (hereinafter – the Store).

1.3. A person who visits the Website, views products or other information, or otherwise uses the Website services is considered a user thereof (hereinafter – the User).

1.4. The use of the Website by the User includes all actions, including but not limited to browsing products, reading information, saving products, placing orders, etc.

1.5. By using the Website, the User confirms that they have read these Terms, agree to them and undertake to comply with them regardless of whether they are a registered user or only a visitor.

1.6. Users who do not agree with at least one provision of the Terms are not allowed to use the Website services.

1.7. The Store has the right to unilaterally make changes to the services provided, the information provided and other provisions of the Terms. Amendments to the Terms enter into force after publication on the Website, indicating the effective date. The current version of the Terms is always available on the Website.

2. User rights and obligations

2.1. User rights

2.1.1. The User has the right to use the Website services in accordance with their purpose.

2.1.2. The User has the right to familiarize themselves with information about the goods and services offered on the Website.

2.1.3. The User has the right to place orders for the purchase of goods and services available on the Website, subject to the conditions set out in the section “Order terms”.

2.1.4. The User has the right to contact customer support regarding any matters related to the use of the Website and its functionality.

2.2. User obligations

2.2.1. The User undertakes to comply with all legal requirements, as well as the rights and legitimate interests of third parties when using the Website, including laws governing intellectual property and personal data protection.

2.2.2. The User undertakes not to use the Website in a way that could harm the proper operation of the services provided, the security of the Website server or data, or limit the Website’s ability to provide services to other persons. The User also undertakes not to use malicious software or other unwanted content.

2.2.3. The User undertakes to provide accurate and complete data when making purchases or registering for the loyalty program, including their real name, phone number, email address and other necessary information.

2.2.4. The User undertakes to store the data for accessing their account in such a way that it does not become known to third parties, except persons whom the User has authorized to represent their interests on the Website. In the event of loss or disclosure of account access data, the User undertakes to immediately inform the Store by email.

2.2.5. The User understands and agrees that if account access data becomes known to third parties, such persons may assume obligations that become binding on the User. The User undertakes to assume these obligations and properly fulfill them. The Store is not obliged to verify the user’s identity.

2.2.6. The User agrees that the Store processes and manages their personal data in accordance with the laws of the Republic of Latvia and the Store’s Privacy Policy. The User undertakes to familiarize themselves with the provisions of the Privacy Policy and ensure that they are understandable and acceptable.

2.2.7. The User undertakes to immediately inform the Store of any malfunctions in the operation of the Website or detected operational issues.

3. Intellectual property

3.1. The Website www.armass.eu is protected by intellectual property rights in accordance with international laws, agreements and regulations. The Store owns all rights to the content of the Website, including copyrights, intellectual property rights, trademarks, names of the Store’s group of companies, trade secrets and/or exclusive rights to use them. All materials offered on the Website, such as descriptions, photos of goods and services, names, designs, logos and other elements, are the property of the Store or are used with the permission of the respective copyright holder.

3.2. Products and services offered on the Website and protected by trademarks or industrial design rights also belong to the Store or are used with the permission of the respective copyright holder. Users are not granted any implied or other licenses to use any trademarks, designs or copyrighted elements belonging to the Store or third parties.

3.3. The Store or third parties, as applicable, retain ownership and copyright to the content of the Website, including content posted therein, without any limitations, such as images, graphics, text, software, audio, video and music recordings, images, logos and photographs.

3.4. Any use of the Website content without the Store’s prior written permission is a violation of copyright and other rights and is punishable under the laws of the Republic of Latvia.

3.5. Users may not modify, reproduce, copy, republish, upload, present, transmit, sell, create derivative works, use or distribute the Website or its content (including terms and policies), including text, descriptions, code, graphics, software or any other content, without the Store’s prior written consent.

4. Limitation of liability

4.1. Limitation of liability for technical issues.

4.1.1. The Store is not responsible for possible technical failures, security breaches or other software or hardware problems that may arise during the use of the Website (including cookies, viruses, etc.).

4.2. Limitation of liability for uploaded content.

4.2.1. Any content that the User downloads or obtains using the Website is downloaded at their own risk. The Store is not responsible for damage to the User’s computer system or device, or loss of data resulting from such downloading or use of services, as well as for any legal liabilities or expenses arising in connection with the use of the Website.

4.3. Limitation of liability for damages.

4.3.1. Despite our efforts to ensure that the information on our Website is accurate and up to date, we cannot guarantee that all information is completely error-free. Please note that the product color may differ from the image and the product description may not include all of its features. Please also note that product prices in the online store may differ from prices in the physical store. Please note that stock levels in the warehouse and in the online store may differ, which may affect the delivery terms or fulfillment of the order. The Store is not liable for any losses or damages arising from the use of information on our Website.

4.3.2. Except where required by law, the Store is not liable for any damages, including consequential damages, loss of profit or other similar damages arising from the use of the Website or based on information obtained on the Website. The Store is also not liable for any damages even if it was aware of possible inaccuracies on the Website.

4.4. Limitation of liability for third-party services.

4.4.1. The Store is not responsible for failure to provide services or improper provision of services by third parties, including but not limited to internet, mobile communications or email service providers.

4.5. Additional information and disclaimer.

4.5.1. Despite our efforts to ensure that the information on our Website is accurate and up to date, we cannot guarantee that all information is completely error-free. Please note that the product color may differ from the image and the product description may not include all of its features. Please also note that product prices in the online store may differ from prices in the physical store. Please note that stock levels in the warehouse and in the online store may differ, which may affect the delivery terms or fulfillment of the order. The Store is not liable for any losses or damages arising from the use of information on our Website.

5. Changes and updates

5.1. The Store takes all necessary measures to ensure continuous operation of the Website www.armass.eu and strives to ensure its uninterrupted operation.

5.2. The Store reserves the right to change the Website, its functionality, services provided, the Website name and/or the internet domain, as well as any content of the Website or any part thereof at any time without prior notice to the User. The User agrees that the Store is not liable for any adverse consequences for the User caused by such changes.

5.3. The Store may involve third parties to carry out activities related to these Terms and may transfer its rights and obligations arising from these Terms to third parties without prior notice to the User.

5.4. The Store reserves the right to terminate the operation of the Website at any time without prior notice to the User.

5.5. The Store reserves the right to terminate or restrict the User’s access to the Website at any time without prior notice if:

5.5.1. This is necessary in accordance with the laws of the Republic of Latvia or other regulatory enactments, or at the request of a competent authority.

5.5.2. This is necessary to protect the rights and legitimate interests of the Store or third parties.

5.5.3. This is necessary to ensure the security of other Website users.

5.5.4. This is necessary for Website maintenance or updates.

5.5.5. The User causes harm to the Website and/or its reputation by using the Website.

5.6. The Store reserves the right not to process an already paid order if:

5.6.1. The Store has detected an error or miscalculation related to the order, including an incorrect price, product availability or other material conditions. In such a case, the Store informs the User about the detected error and takes appropriate actions to resolve the situation, including providing an opportunity to refund the amount paid.

5.7. The Store reserves the right to change the delivery price after the order has been placed if:

5.7.1. The delivery price has been set incorrectly or has changed due to external circumstances beyond the Store’s control (for example, changes in transport costs, administrative fees, or other factors affecting delivery costs). In such a case, the Store informs the User about the need to make an additional payment to cover delivery costs.

5.7.2. If the User refuses to make an additional payment, the Store terminates the fulfillment of the order and ensures a full refund of the amount paid to the User no later than within 30 days from the moment a written refusal is received from the User. The refund is made using the same method as the original payment, unless the User and the Store have agreed on a different refund method.

5.8. Payment and transaction confirmation

5.8.1. Payment can be made using the payment methods available on the Website, which are indicated at the time of placing the order (for example, payment cards, online banking payments, or other payment options).

5.8.2. The transaction is considered concluded when the User has placed the order and has received an order confirmation to the specified email address.

5.8.3. If the payment is unsuccessful or the payment is not received, the Store is entitled to cancel the order or request that the User repeat the payment, informing the User accordingly.

6. Delivery and receipt of goods

6.1. An approximate delivery date is indicated in the shopping cart. This timeframe is for information purposes and does not guarantee timely delivery.

6.2. The actual delivery time may vary depending on the work of transport companies, weather conditions, workload of delivery services and other circumstances.

6.3. Delivery is carried out by third-party logistics companies, with which the User agrees to enter into a carriage contract.

6.4. Once the order has been handed over to the courier, the Store assumes no responsibility for the exact delivery time. Delivery is carried out in accordance with the rules of the respective courier company. If delivery is delayed, the Store will do its best to clarify the order status and inform the User.

6.5. The User undertakes to independently track the movement of the order using the assigned tracking number.

6.6. If the order is delayed or lost, the User must contact the delivery service directly.

6.7. If necessary, the Store will provide assistance in submitting a complaint to the transport company.

6.8. When receiving the goods (including tandoors, stoves, metal products, cast iron products, handmade goods and other bulky or fragile goods, etc.), the User must immediately visually ensure that the goods are not damaged and have no defects that may affect their functional properties. Such defects include, for example: cracks, holes, poor-quality welds, missing parts, significant ceramic or fireclay damage and other visibly noticeable damage.

6.8.1. If the User detects such damage, it must be recorded on the day of receipt: by writing down the date and time; informing the Store; if delivery was made by courier – the damage must be indicated to the courier or in the delivery report. Visible damage that could have been detected at the time of sale but was not recorded on the day of receipt will not later be considered a warranty case.

6.9. If damage is detected after receipt of the goods, the User must contact the Store within 5 business days.

6.10. The Store has the right to request additional evidence and make a decision on compensation or replacement of the goods.

6.11. Order cancellation

6.11.1. The User may cancel the order by contacting the Store by email or phone, indicating the order number.

6.11.2. If the order has not yet been handed over for delivery, the Store will cancel the order and, if payment has already been made, will issue a refund in accordance with the section “Refund”.

6.11.3. If the order has already been handed over for delivery, the cancellation of the order is processed as a withdrawal from the contract and a return of goods in accordance with the section “Return policy”.

7. Return policy

7.1. The User has the right to return goods in accordance with the law (for example, within 14 days from the moment of receipt, if the goods are not included in the list of non-returnable goods).

7.1.1. Goods purchased on behalf of a legal entity are not considered consumer transactions under the Consumer Rights Protection Law, and the 14-day right of withdrawal applicable to distance contracts does not apply to them. The Store reserves the right to refuse the return or exchange of goods without providing reasons if the purchase was made on behalf of a legal entity and the goods are not considered non-compliant with the contract (no manufacturing defect or other non-compliance with regulatory enactments has been identified).

7.2. Returned goods must be in the original packaging, without signs of use and maintaining the original appearance of the goods.

7.3. Returning goods is possible only after coordination with the Store.

7.4. The costs of return delivery are borne by the User, except when the return is due to a product defect or the Store’s error.

7.5. Refund

7.5.1. If the User exercises the right of withdrawal and returns the goods, the Store refunds the amount paid for the goods after receiving the goods and confirming compliance with the return conditions.

7.5.2. The refund is made no later than within 14 days from the moment the Store has received the returned goods (or proof that they have been sent back, if applicable).

7.5.3. Money is refunded using the same payment instrument that was used for the transaction, unless the parties have agreed otherwise.

7.5.4. Delivery costs are refunded only in cases and to the extent provided for by the laws of the Republic of Latvia and the European Union.

7.6. Return address

7.6.1. Returning goods is possible only after coordination with the Store (in accordance with clause 7.3).

7.6.2. The goods must be delivered or sent back to the following address: SIA ARMAS, Buļļu iela 45, korp.9, LV-1067, Riga, Latvia.

7.6.3. When sending the goods, the order number and contact information must be indicated in the shipment or in the communication.

8. Force majeure

8.1. The Store is not responsible for delivery delays caused by force majeure circumstances, including but not limited to: natural disasters, war, strikes, epidemics, transport system disruptions and other circumstances beyond the Store’s control.

9. Warranty and wear parts

9.1. Warranty period. Unless otherwise stated, all goods are provided with a 24-month warranty from the date of purchase, in accordance with the laws of the Republic of Latvia and the requirements of the European Union. The warranty covers manufacturing defects and material imperfections that appear during normal use. A purchase receipt or invoice is required to submit a warranty claim. The claim is reviewed within up to 30 calendar days.

9.1.1. Purchase on behalf of a legal entity. Goods purchased on behalf of a legal entity are considered intended for commercial use. The statutory 2-year consumer warranty does not apply to such goods, and they are serviced only in accordance with the Store’s warranty terms.

9.1.2. Commercial or professional use. The warranty is also invalid if goods intended for household use are used for commercial, professional or other economic purposes (for example, regular use in business, use in catering services, increased load, etc.). In such a case, the goods are automatically considered commercially used, and warranty obligations do not apply, regardless of whether the purchase was made on behalf of a natural or legal person.

9.2. Warranty case (defect). If a manufacturing defect or material imperfection is found that appears during normal use and is not related to natural wear, the Store provides repair of the goods or, if repair is not possible, replacement with new goods. If replacement is not possible because the goods are not available in stock and re-supply is not planned, the User will be refunded the full purchase amount. If the goods are not available but re-supply is planned and will occur no later than within 2 months, the User may choose to wait for the replacement goods or receive a full refund.

9.3. User responsibility (improper use). The warranty does not cover damage resulting from improper or unauthorized use. Such damage includes: – mechanical damage, drops, collisions; – accidents, exposure to moisture or excessive heat; – exposure to chemicals or external factors; – unauthorized structural changes or repairs outside an authorized service.

9.4. Natural wear. Certain parts wear out due to their physical properties and conditions of use. This is not considered a warranty case. Wear parts include, for example: steam valves, silicone gaskets, lid seals, plastic inserts in handles, screws, fasteners, handle screws, filter bags, cast iron grates, and other components with a limited service life. Replacement of these parts is carried out at the User’s expense. The list is not exhaustive and may include other components with limited lifespan.

9.4.1. Properties of high-temperature and natural-material products. Metal stoves, grills, fireclay tandoors, cast iron products (grates, rings, pans), metal pans, skewers, as well as knives and axes with wooden handles and ceramic/clay cookware have natural material wear due to their physical properties and exposure to high temperatures. Such wear is not considered a warranty case.

9.4.2. Cosmetic damage. Scratches, abrasion, color changes, etc. are not considered a warranty case.

9.4.3. The warranty is invalid if the goods have been used or stored contrary to the instructions (for example, excessive moisture, aggressive environment, improper care).

9.5. Delivery, repair and collection of goods. The User delivers the goods to the Store themselves or uses a courier service; transportation costs are borne by the User. In case of a warranty claim, repair or replacement is provided free of charge. After notification that the repair is complete, the User collects the goods in person or covers delivery costs.

10. Dispute resolution procedure

10.1. In case of questions or complaints, the User is invited to first contact the Store, indicating the order number and a description of the situation.

10.2. Contact: email: [email protected], phone: (+371) 22 078 558.

10.3. If the dispute cannot be resolved through negotiations, the User has the right to contact the Consumer Rights Protection Centre (PTAC) or use alternative dispute resolution options in accordance with the laws of the Republic of Latvia.