Frequently Asked Questions (FAQ)

Yes. We sell original products from trusted manufacturers and suppliers. Part of our assortment includes traditional products from Uzbekistan (for example, kazans, knives, cookware), while the rest is selected based on quality, materials, and practical usage experience. We carefully curate our assortment, and before shipping we visually inspect every order and pack it securely.

Yes, shopping is safe. ARMAS is a company with more than 30 years of experience, and we care a lot about our reputation. You can read customer reviews and check our website and social channels - we are open and operate transparently. Our company details and contacts are publicly available, and before purchasing you can always message or call us to clarify everything. We build and develop our brand long-term, so it’s important to us that every order is handled correctly and every customer is satisfied.

A lower price often means not “a worse product”, but a different purchasing and sales model. We work directly with manufacturers and suppliers, carefully select the assortment, and keep a reasonable markup - our goal is for the product to be accessible and for the customer to come back again. Before shipping, we check the product condition and completeness so you receive what you ordered. If you have doubts about a specific model, message us - we’ll provide additional information and help you choose.

You can place an order in the cart. Full instructions are here: How to order?

Yes. Contact us and we will help you place the order.

Usually no. If a product is currently unavailable, contact us - we’ll tell you when it’s expected to be back in stock or suggest an alternative.

After processing your order, you will receive an email with information. When the parcel is handed over to the carrier, you usually receive the carrier name and a tracking number.

After it’s handed over to the carrier, you can track the shipment on the carrier’s website using the tracking number. If needed, we’ll help you find the correct link and status.

If the order hasn’t been shipped yet, contact us as soon as possible and provide the order number - we can make changes or cancel the order/part of it. If the order has already been handed over to the carrier (status “Completed”), cancellation is no longer possible. In that case, a return is handled after you receive the parcel (or after it returns to us if you refuse delivery). Important: shipping costs are paid by the customer and the shipping fee is not refundable.

Payment methods and terms are described here: Payment

Most often the reason is a bank security check, payment limits, or a temporary technical issue on the bank/payment provider side. We recommend contacting your bank or choosing a different payment method. If the problem repeats, contact us - we’ll check the order status and help you.

Installment payment is available if this option is available for your country at checkout (usually LV/LT/EE). If you don’t see it during checkout, it is currently not available for that region.

When placing an order, the system shows available delivery methods and the price based on your address. If the order is non-standard (very heavy/oversized or requires special packaging), we calculate delivery individually and confirm it with you before shipping. More: Delivery

The delivery price depends on the country/address, as well as the order’s weight and dimensions. For heavy and oversized goods (kazans, stoves, tandoors), carrier tariffs are higher. We offer the available delivery options, and the most accurate price can be seen during checkout.

Contact us before paying for the order. If your order is non-standard or other delivery solutions may be possible, we’ll check alternatives and offer the best option.

Yes, if your order size and weight meet the parcel locker requirements, you can select a locker during checkout. If a locker option isn’t available, the system will show other delivery options. More: Delivery

If the parcel is too large for a locker, the carrier usually offers an alternative (for example, courier delivery or pickup at another point). If anything is unclear, message us with the order number - we’ll help.

Yes, pickup is possible. You can find our address and working hours in Contacts. If you want to come for a specific model, we recommend contacting us in advance to confirm availability.

Usually no. We can add a note to the carrier with your preference, but it’s not guaranteed. The courier usually contacts you before delivery, and often it’s possible to agree directly with the courier.

Usually the delivery is moved to the next business day or the courier informs you about another date. If you have questions, contact us and provide the order number.

Yes, delivery outside the EU is possible in some cases. Please note that the destination country may apply customs taxes and fees, which are usually paid by the recipient. If needed, contact us with the country and postal code - we’ll check delivery options.

Currently no. Our assortment includes many heavy and oversized products, so shipping costs are determined by carrier tariffs.

Yes, the warranty applies to manufacturing defects. Before you start using the product, we recommend visually checking it for any visible defects or damage. Usually there are none, because we carefully inspect products before shipping. Important: our assortment is specific (cast iron, steel, ceramics, handmade), so the product’s lifespan largely depends on proper use, care, and storage. If you have an issue, contact us and send photos/videos - we’ll review the situation.

Return/exchange is possible according to the terms: the product must be unused, with original packaging and accompanying documents. Details: Payment (Product returns)

Please take photos/videos of the damage and the packaging and contact us. Ideally, check the shipment in the presence of the courier if possible. If that wasn’t possible, the more evidence you have (photos/videos, packaging, box/pallet), the faster and easier it is to resolve.

Send us photos/videos and your order number - we’ll tell you the next steps. Please note: some products (especially cast iron castings or handmade items) may have small visual characteristics (for example, slight unevenness or texture) that are not manufacturing defects and do not affect use. If you’re not sure, just send a photo - we’ll quickly tell you what it is.

Availability is shown on the product page. Sometimes due to demand an item can sell out quickly. If you have a deadline, contact us before ordering.

Unfortunately, no - if a product is not in stock, it cannot be reserved. If the product is in stock and you want to reserve it, please call or message us - we’ll check the possibility and agree on the terms.

The contents may vary depending on the model. To know exactly what’s included, please read the product description - it almost always lists what is included. If you have questions, message us - we’ll help.

Yes, we serve legal entities/companies.

Yes. Please provide the company details in the order or contact us, and we will prepare an invoice.

Yes, individually. Contact us and provide the products and quantities you’re interested in - we’ll review the options.

As long as the discount is active on the website.

We don’t have public gift cards yet, but we can issue an individual gift card. If you’re not sure what to gift, contact us - we’ll agree on an amount and issue a gift card.

We can offer discounts individually, depending on order frequency and volume. Contact us - we’ll review the options.

No, at the moment we don’t offer personalization services (engraving, logos, custom text).

All contacts are in the “Contacts” section. You can call or message us and we’ll help.

We usually reply as quickly as possible during business hours. To get a faster reply, include your order number or a product link.

Yes, products can be viewed in person. We recommend contacting us in advance to confirm that the specific model is available on-site.

You can find the full guide here: Uzbek cast iron kazan: complete guide 2026. It covers everything important: choosing the capacity, lid, round/flat bottom, induction (with an adapter), first use, and care.

Quick links to shop:

• Buy Uzbek cast iron kazans
• Kazan accessories & parts
• Tripods & stands for kazans
• Kazan stoves

It depends on the model. Please always check the product description - the set contents are listed there. Important: kazans larger than 22 liters are usually produced without a lid (traditionally in Uzbekistan, lids are not made for large kazans). If you need a lid for a large kazan, the most common solution is to have one made by a local craftsman.

If the kazan is cast iron, it usually works on induction. If the kazan is aluminum, you will need a special induction adapter plate (disk). You can buy an adapter here: Induction adapter 20 cm. Product availability is always shown on the product page.

The inside of our kazans is always spherical (round) - as a traditional kazan should be. If the outside has a flat “podium” on the bottom, that’s a plus: you can safely place the kazan on a flat surface and it’s more stable for everyday use. That’s why selling a kazan with a fully round outer bottom is usually not practical.