Frequently Asked Questions (FAQ)

Yes. We sell original products from trusted manufacturers and suppliers. Part of our assortment consists of traditional goods from Uzbekistan (for example, cauldrons, knives, cookware), while we select the rest based on quality, materials, and practical experience. We carefully curate the assortment, and before shipping we visually inspect every order and pack it securely.

Yes, it is safe. ARMAS is a company with more than 30 years of experience, and we take our reputation seriously. You can read customer reviews and browse our website and social channels — we work transparently. Our company details and contacts are publicly available, and before buying you can always write or call us to clarify everything. We build and develop our brand for the long term, so it is important to us that every order is handled properly and that customers are satisfied.

The quality is not worse. A lower price often means not a “worse product”, but a different purchasing and sales model. We work directly with manufacturers and suppliers, carefully curate the assortment, and keep a reasonable markup — our goal is for the product to be accessible and for customers to return. Before shipping we check the product’s visual condition and the set contents, so you receive what you ordered. If you have doubts about a specific model, message us — we will provide additional information and help you choose.

You can place an order in the cart. Full instructions are here: How to order?

Yes. Contact us and we will help you place the order.

Usually no. If the product is currently unavailable, contact us — we will tell you when it will be restocked or suggest an alternative.

After processing the order, you will receive an email with information. When the shipment is handed over to the carrier, you usually receive the carrier name and tracking number.

After handover to the carrier, you can track the shipment on the carrier’s website using the tracking number. If needed, we will help you find the right link and status.

If the order has not been shipped yet, contact us as soon as possible and provide the order number — we can make changes or cancel the order/part of it. If the order has already been handed over to the carrier (status “Completed”), cancellation is no longer possible. In that case, the return is processed after you receive the shipment (or after it returns to us if you refuse to accept it). Important: delivery costs are paid by the customer and the delivery fee is non-refundable.

Payment methods and conditions are described here: Payment

Most often the reason is a bank security check, payment limits, or a temporary technical issue on the bank/payment provider side. We recommend contacting your bank or choosing a different payment method. If the issue repeats, contact us — we will check the order status and help you.

Installment payment is available if this option is available in your country at checkout (usually LV/LT/EE). If you do not see this option at checkout, it is currently not available for that region.

When placing an order, the system shows available delivery methods and the price based on your address. If the order is non-standard (very heavy/bulky or with special packaging), we calculate delivery individually and confirm it with you before shipping. More: Delivery

Delivery price is determined by the country/address as well as the weight and dimensions of the order. Carriers’ rates are higher for heavy and bulky items (cauldrons, stoves, tandoors). We provide available delivery options, and the most accurate price is shown during checkout.

Contact us before paying. If your order is non-standard or alternative delivery solutions are possible, we will check options and offer the most suitable one.

Yes, if your order size and weight meet parcel locker requirements, you will be able to choose a locker at checkout. If it is not available, the system will show other delivery options. More: Delivery

If the parcel is too large for a locker, the carrier usually offers an alternative (for example, courier delivery or pickup at another point). If anything is unclear, message us and provide your order number — we will help.

Yes, self-pickup is available. You can find the address and working hours in the Contacts section. If you want to come for a specific model, we recommend contacting us in advance to confirm availability.

Usually no. We can add a note to the carrier with your request, but it is not guaranteed. Couriers usually contact you before delivery, and often you can arrange details directly with the courier.

Usually the delivery is moved to the next business day or the courier informs you of another date. If you have questions, contact us and provide your order number.

Yes, delivery outside the EU is possible in some cases. Please note that the destination country may apply customs taxes and duties, which are usually paid by the recipient. If needed, contact us with the country and postal code — we will check delivery options.

Currently no. Our assortment includes many heavy and bulky items, so delivery costs are determined by carriers’ rates.

Yes, the warranty covers manufacturing defects. Before using the product, we recommend a visual inspection for visible defects or damage. Usually there are none, because we carefully check products before shipping. Important: our products are specific (cast iron, steel, ceramics, handmade), so the lifespan largely depends on proper use, care and storage. If there is an issue, contact us and send photos/videos — we will review the case.

Returns/exchanges are possible according to the rules: the product must be unused, with original packaging and accompanying documents. Details: Payment (Returns)

Please take photos/videos of the damage and the packaging and contact us. Ideally, check the shipment in the presence of the courier if possible. If that wasn’t possible, the more evidence (photos/videos, packaging, box/pallet), the faster we can resolve the situation.

Send us photos/videos and your order number — we will tell you the next steps. Please note: some products (especially cast iron casting or handmade items) may have small visual features (for example, minor unevenness or texture) that are not a defect and do not affect use. If you’re not sure, just send a photo — we will quickly confirm.

Availability is shown on the product page. Sometimes a product can sell out quickly due to demand. If you have a strict deadline, contact us before ordering.

Unfortunately no — if a product is out of stock, it cannot be reserved. If the product is in stock and you want to reserve it, please call or write to us — we will review the possibility and agree on the terms.

The set contents may vary depending on the model. To understand exactly what is included, please read the specific product description — it almost always lists what’s included. If you have questions, message us — we will help.

Yes, we serve legal entities.

Yes. Please provide company details in the order or contact us, and we will prepare an invoice.

Yes, individually. Contact us and specify the products and quantities — we will review the options.

As long as the discount is active on the website.

At the moment, public gift cards are not available, but we can issue an individual gift card. If you don’t know what exactly to gift, contact us — we will agree on the amount and prepare the gift card.

We can offer discounts individually, considering order frequency and volume. Contact us — we will review options.

No, at the moment we do not offer personalization services (engraving, logos, inscriptions).

All contacts are in the “Contacts” section. You can call or message us and we will help.

We usually reply as quickly as possible during working hours. To get a faster answer, include your order number or a product link.

Yes, you can view products in person. We recommend contacting us in advance to confirm that the specific model is available on-site.

You can find the full guide here: Cauldron guide: how to choose and care. It covers the key points: volume selection, lid, round/flat bottom, induction (with adapter), first use and care.

It depends on the model. Please always check the product description — it specifies what’s included. Important: cauldrons larger than 22 liters are usually produced without a lid (traditionally, lids are not made for large cauldrons in Uzbekistan). If you need a lid for a large cauldron, the most common solution is to order it from a local craftsman.

If the cauldron is cast iron, it usually works with induction. If the cauldron is aluminum, you will need a special induction adapter plate. You can buy an adapter here: Induction adapter plate 20 cm. Availability is always shown on the product page.

The inside of our cauldrons is always spherical (round) — as a traditional cauldron should be. If the outside bottom has a flat “podium”, that is a plus: the cauldron can be placed securely on a flat surface and is more stable for everyday use. That is why selling a cauldron with a fully round outer bottom is usually not practical.